Introduction

At Eoxo, we strive to ensure our customers are satisfied with their purchases. This Return Policy outlines our guidelines and procedures regarding returns and exchanges. By making a purchase on our website, you agree to adhere to the terms set forth below.

Eligibility for Returns

We accept returns within [number] days of the purchase date. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

Non-Returnable Items

Certain items are non-returnable unless they arrive damaged or defective. These include:

  • Customized or personalized items
  • Perishable goods
  • Downloadable software products
  • Items marked as final sale

Return Process

To initiate a return, please follow these steps:

  • Contact Customer Service: Reach out to our customer service team via email at [email address] or phone at [phone number]. Provide your order number, the item(s) you wish to return, and reason for return.
  • Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and further instructions on where to send the item(s).
  • Packaging: Pack the item securely in its original packaging (if available) and include all accessories, manuals, and documentation that came with it.
  • Shipping: You are responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance.

Refund Process

Upon receiving and inspecting your returned item(s), we will notify you of the status of your refund:

  • Approved: If your return is approved, we will initiate a refund to your original method of payment. Please allow [number] days for the refund to be processed, depending on your payment provider’s policies.
  • Denied: If the returned item does not meet our return criteria, we will contact you to discuss available options.

Exchange Policy

If you would like to exchange an item for a different one, follow the same return process outlined above. Once we receive your returned item, we will process a refund and you can place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as applicable, and may require photo evidence of the damage or defect.

Contact Us

If you have any questions about our Return Policy, please contact us at eoxoworld@gmail.com.

Policy Changes

Eoxo reserves the right to update or modify this Return Policy at any time without prior notice. Changes will be effective upon posting to our website.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our Return Policy.