Introduction

At Eoxo, we strive to ensure our customers are satisfied with their purchases. This Return Policy outlines our guidelines and procedures regarding returns and exchanges. By making a purchase on our website, you agree to adhere to the terms set forth below.

Eligibility for Returns

We accept returns within [number] days of the purchase date. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

Non-Returnable Items

Certain items are non-returnable unless they arrive damaged or defective. These include:

  • Customized or personalized items
  • Perishable goods
  • Downloadable software products
  • Items marked as final sale

Return Process

To initiate a return, please follow these steps:

  • Contact Customer Service: Reach out to our customer service team via email at [email address] or phone at [phone number]. Provide your order number, the item(s) you wish to return, and reason for return.
  • Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and further instructions on where to send the item(s).
  • Packaging: Pack the item securely in its original packaging (if available) and include all accessories, manuals, and documentation that came with it.
  • Shipping: You are responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance.

Refund Process

Upon receiving and inspecting your returned item(s), we will notify you of the status of your refund:

  • Approved: If your return is approved, we will initiate a refund to your original method of payment. Please allow [number] days for the refund to be processed, depending on your payment provider’s policies.
  • Denied: If the returned item does not meet our return criteria, we will contact you to discuss available options.

Exchange Policy

If you would like to exchange an item for a different one, follow the same return process outlined above. Once we receive your returned item, we will process a refund and you can place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as applicable, and may require photo evidence of the damage or defect.

Contact Us

If you have any questions about our Return Policy, please contact us at [email protected].

Policy Changes

Eoxo reserves the right to update or modify this Return Policy at any time without prior notice. Changes will be effective upon posting to our website.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our Return Policy.